Rumsey & Son Removals

Dear Mrs Ausch,
Thank you for your review and i am glad to read your feedback.
If you need anything in future then don't hesitate to contact our office.
Kind regards,
Peter

Dear Jane, We are sorry to read your review. As mentioned by the surveyor during the home visit, we have a time period of seven days post move to be notified of any damages that have occurred. Unfortunately, once the period has ended we are unable to process a claim. The claim period is stated in the model BAR terms and conditions we use as a British Association of Removers member. If you have a concern with the move then you can contact the BAR to discuss. If you have any questions that we can assist with then don't hesitate to contact us on 02088761000. Kind regards, Rumsey and Son ..read more

Dear K K, we are very disappointed to read of your unhappiness during your move in 2016. As you would have been advised during the survey you have seven days post move to notify us of any damages/missing items. I note that you believed items had been stolen during you move and our operations manager did tell you to raise the matter with the police and we would assist any investigations. To our knowledge we were never contacted by the police so no issue was raised with ever them. We only ever us our own staff for moves. If you have any questions then don't hesitate to contact our office on 02088761000. Kind regards, Rumsey and Son ..read more

Dear Fiona, We are sorry to read your review. If items were damaged we can only apologise and that everything didn't go to plan. As I mentioned on your husbands review in 2016 below we inform every client that once the move has been completed there is a seven day window to inform us of any damages so we can then start a claim process. We can't answer why the team expressed concerns about items going up to the top floor but I would suggest there must have been a reason due to tight access etc. If this had been notified to us we could have assisted. As you mention a claim was lodged and compensation was provided. We also mentioned on your husbands review below that if any one of our team is ever suspected of theft then we advise the client to contact the Police and we will always assist in any investigation. We have never been contacted by the Police on this matter. If you have any questions then don't hesitate to contact our office on 02088761000. Kind regards, Rumsey and Son ..read more

Dear Zadene, We are saddened to read the comments re your mothers move to Scotland. We brought the effects into storage at the start of December. Things changed quickly with the purchase of your mother new home and she urgently wanted her effects redelivered before Christmas with only about 10 days notice which my colleague Stuart managed to find a way to assist and ensure all the effects where in the new house by 22nd December. Upon redelivery your mother contacted our office to note one damage to which a cheque was issued by return for that. The terms and conditions we work to as a member of the British association of removers requires the unpacking to be done within 7 days of the completion of the move. I understand that within a short time of the redelivery that your mother left the property as the carpets hadn't been laid and didn't return to the property until 2-3 weeks later. Unfortunately at this point the claims period had expired and were we unable to assist any further. I also note that we haven't had any direct correspondence from yourself re the matter apart from this review. If you want to discuss further then please give our office a call on 02088761000. Kind regards, Rumsey and Son ..read more

Dear Mr McCreadie,
We did have email correspondence from yourself with comments after the move. However, after a few emails, you then didn’t reply.
Your move was a downsize from a house to a flat with original move scheduled over three days but with your dates being confirmed late on in the process, we committed to conduct it in two days. If items were not placed into the right locations then we apologise and we did offer to send someone round to move items into the right places whilst reattaching a desk lid. You didn’t reply to avail of this offer.
Our reaction to the information that items were missing wasn’t curt as you write but asking if you had unpacked all boxes as items can be found if all the boxes hadn’t been unpacked.
As a BAR member, we adhere to the claims policy operated by them, which is anything damaged or missing needs to be notified in writing within seven days (clause 12). These terms and conditions are sent with every quotation and our surveyor always mentions the seven day period to all clients on the visit to their home to ensure this is known. Occasionally, we will assist in a claim if it is a day or two after the period but your first email to notify us of the situation was 24 days after the move had been completed.
We are very sorry that these items couldn’t be found. The time limit is in place to ensure that claims aren’t made weeks and months after the move has taken place.
Kind regards,
Rumsey and Son

4/12/2023
Mrs McCreadie has now confirmed that the small safe has been found and not stolen as per the above review.
Rumsey and Son
..read more

Dear Annie, we are saddened to read of your experience with Rumsey and Son. Upon the conclusion of the move you notified us of some damages to which we accepted and then provided you with a cheque to the value of £250 to reimburse you for the inconvenience of the damages which you had listed the total as on a claim form. We are very sorry that a few of your items were damaged/went missing in the moving process. I note that this review and another made on a different platform were made the day after after we had provided the compensation. If you want to discuss the situation further then do give our office a call on 02088761000. Kind regards, Rumsey and Son ..read more